Frequently Asked Questions

Why Do I Have To Send In Documents?

MYBCasino.ag asks every real money player to verify his/her identity, which requires the sending of multiple fronts his/her identity documents. This is done to guarantee players a secure gambling environment and to protect the players from any possible instances of fraud. And the best part about this procedure is that you will only be asked to provide the relevant documents just once; when your ID is verified, you won’t be required to repeat the process again.

Duly note that the ID verification process is not a must when you immediately register at MYBCasino.ag, but it will be required from you at some point in accordance with our terms and conditions. In case you have any inquiries about this process, simply contact our Customer Support team who will be more than happy to assist you.

What documents should I send for verification?

The process of ID verification requires proof of identity, proof of address and sometimes proof of payment method from the players.

To verify your ID, you will need to send an email containing a single copy of the following documents:

  • Valid driving license, government ID or signed passport.
  • Full old-style driving license (it needs to be in good condition so that all the information is legible).

To verify your address, you will need to send an email containing a single copy of the following documents:

  • Phone bill – mobile or landline.• Credit card or bank statement.
  • Latest Utility Bill

Remember that the sent documents Must have your name printed on them, and must include details such as home address, date of issuance and a full letter head to help us confirm where the letter came from. These documents must be dated not older 3 months from the date when you send them to us.To verify your payment methods, you will need to send an email containing a single copy of the following documents:

  • Front and back copies of your Credit/Debit card. The copies should be legible and must show the FIRST 6 and LAST 4 digits of the card, along with your name and the card’s expiration date.
  • Bank Statement – showing your account name, details and transaction to MYBCasino.ag.

What types of bonuses can I get at MYBCasino.ag?

MYBCasino.ag has a wide variety of bonuses and offers on the Website. These bonuses are mostly dependent on the types of games you play and the services you use on our Website. For example, you can enjoy Deposit bonuses whenever you add funds to your account and have taken part in the necessary wagering requirement that is stipulated for you before making a withdrawal. Also, we have a myriad of promotions, special offers and tournaments that simply require your participation in given events in order to enjoy the bonuses.

You can find all the details regarding our bonuses, promotions, special offers and tournaments, along with their terms and conditions, in our bonus and promo page.

How do I claim my bonus?

Most deposit bonuses are only given on a request basis. Please enter the “Promo Code” for the bonus you want when you are creating your account. You can also enter the Promo Code by clicking on the “Home” link on the navigation bar when you log in to your account. If your account is eligible to receive a bonus, it will be added promptly.

What bonuses do you offer?

We always offer several promotions to our players. Visit our promotions page for available promotions.

How can I play at MYBCasino.ag Casino?

To play games on our site, simply visit MYBCasino.ag, create an account freely, and then make your initial deposit, which will automatically get your our awesome sign up bonus and give you the go-ahead to start playing and enjoying our fun casino games!

Can I play at MYBCasino.ag on my Mobile Device?

Absolutely Yes! To do so, open any web browser on your mobile phone, type in www.MYBCasino.ag, register for an account (if you hadn’t done so before), key in your login details and start playing and enjoying our fun casino games!

Which mobile device do I have to use so I can play at MYBCasino.ag?

You can access and enjoy a variety of MYBCasino.ag games from almost all kinds of internet-powered mobile devices, including an iPad, iPhone, Android devices and other smartphones.

Does MYBCasino.ag offer bonuses or promotions?

Most Definitely! As soon as you have registered an account with us, you will be able to access an array of amazing bonuses and promotions depending on the services you are using. Check out our Bonus and Promotions page for details about these offers, along with their terms and conditions.

Where do I find rules and instructions for your games?

MYBCasino.ag’s ‘How to Play’ section contains all the rules and instructions for our games. You can alternatively find these guides when you click on a game and are ready to try playing it.

What is a Multiplayer table?

These are gaming tables that offer the option of playing with other MYBCasino.ag members on the same table.

Will I be able to chat with other players on the Multiplayer tables?

Yes You Can! And more than that, you will also be able to chat with our dealers on the Live Tables of the game(s) you are playing.

What happens if a game freezes when I’m not finished? Is my money safe?

MYBCasino.ag software is designed professionally such that games rarely freeze, unless there is an error from your end (either from the phone or computer). But even in the rare occasion that a freeze does happen, our software will ensure that the game is saved on the round where the freeze happened, meaning you will never lose a bet until you complete the game. Similarly, you money is always safe whenever you are playing at MYBCasino.ag.

If a game freeze happens, follow these simple steps to help you resume your play:

  • Take a screen shot of the game that froze (if possible).

  • Note down the time and date when the freezing happened.

  • Note down any other key detail that you believe would assist in helping to resolve your issue.

  • With the above steps taken care of, go ahead and refresh the page.

  • If doing all the above doesn’t help in resolving your issue, you can try clearing the cache and cookies from your computer or mobile devices browser (as was explained earlier in this FAQ) or check your internet connection, which is also another common reason behind game freezes.

  • If all of the above fails to help resolve your issue, kindly contact our Customer Support team either via Live Chat or by email (support@MYBCasino.ag) and we’ll be more than happy to assist you.

How does MYBCasino.ag protect my Privacy?

MYBCasino.ag guarantees your privacy and commits to ensuring that it remains 100% secure at all times, thanks to the strong security measures in our system that include effective Firewalls and SSL encryptions. Check out our Privacy Policy section for more about how we protect your privacy.

What are Random Number Generators (RNG’s) and how do they facilitate my protection?

Simply put, RNG’s are computer programs that are in-built in our systems using scientific and mathematical algorithms to help calculate and produce random results during game-plays. RNG’s are essentially responsible for producing the unpredictable and random outcomes for every roulette spin, card deal, or roll of the dice on a craps table, which in turn guarantees that game outcomes will be completely random and not subject to any manipulation by anyone. So, in short, through these RNG’s, you are always assured of getting fair results whenever you play any of our casino games.

How does MYBCasino.ag ensure that its online casino games are 100% fair to players?

Besides the use of creditable systems and software that come with approved RNG’s, MYBCasino.ag. has third-party auditors to help assess and guarantee fairness in all our games, including strict adherence to the gaming standard fairness regulations.

How does MYBCasino.ag ensure that its Live casino games are 100% fair?

All our Live Dealers are highly professional and skilled personnel, which helps in facilitating fairness. More than that, especially in regards to avoiding human error, our system logs are designed to log every hand or round of games played on our site, so if there is any discrepancy, we (along with our third-part auditors, can always go back to check the logs to make sure that everything is managed and handled correctly.

Can I play at MYBCasino.ag on my Mobile Device?

Absolutely Yes! To do so, open any web browser on your mobile phone, type in www.MYBCasino.ag, register for an account (if you hadn’t done so before), key in your login details and start playing and enjoying our fun casino games!

Which mobile device do I have to use so I can play at MYBCasino.ag?

You can access and enjoy a variety of MYBCasino.ag games from almost all kinds of internet-powered mobile devices, including an iPad, iPhone, Android devices and other smartphones.

Where do I find my Account Number and Password to log in?

You will receive your Account Number and password as soon as you join and we will also send it in an email. If you don’t see this in your inbox please be sure to check your junk folder.

I’ve lost my password; how do I retrieve it?

If you’ve forgotten or lost your password you can retrieve it by clicking on the login button where you’ll find a link named ‘forgot password’. Simply follow the steps and receive an email with a link that will allow you to reset your password. You could also contact our Customer Service Team at 844-335-3536 for further assistance.

Where can I see my available balance?

Your available balance appears in the header, My Account dropdown and on My Account page.